Answer
At Luxuria, we want you to be fully satisfied with your purchase. If you're not completely happy, we offer a simple and flexible return and exchange process.
Eligibility
Items are eligible for return or exchange within 14 days of receiving your order.
To qualify, items must be unused, unworn, and in their original condition, with all tags and packaging intact.
Non-Returnable Items
For hygiene reasons, certain items (such as underwear or personal wear) cannot be returned or exchanged.
Exchange Process
You can request an exchange for a different size or item, subject to availability. Our team will coordinate with you to complete the process smoothly.
Return Process
To initiate a return, please contact our support team with your order details. Once your request is approved, we will arrange the return process.
Refunds
Refunds are processed after the returned item is received and inspected.
Shipping fees are non-refundable, unless the item received is defective or incorrect.
Shipping Fees for Returns & Exchanges
Customers may be responsible for return or exchange shipping fees, unless the issue is due to an error from our side.
